Food and Beverage Service Associate

Course Description

FNB role is glorified than what is otherwise felt due to following

1. Creating ambience and greeting customers and identifying their requirements.
2. Giving customers a choice of menu and presenting oneself as a food consultant.
3. Maximise orders for higher revenue.
4. To provide age and gender specific services as per their unique and collective requirements to increase customer loyalty.
5. Focus on providing best customer experience , quick resolution of the issues,thereby enhancing brand value.
6. Customer engagement ,rapport building,and promoting suitable products.
7. Expertising services connected to banquets.events and special occasions.
8. Thoroughly groom on customer communication,safety, hygiene and etiquette and hospitable conducts.

Course Structure

Course Duration Break-up
Eligibility	Age Group of Core Audiences:18-25 Education - Minimum Class X. But Class XII preferred. Gender of Core Audiences: Male or Female
Classroom Training- Theory and Practical	4 months
On the Job Training (OJT)	2 months

View Detailed Syllabus

Course Coverage

1. Market, Profession & Customer Orientation, and course induction
2. Plan for serving food and beverages
3. Greeting customer
4. Choice of menu, Taking Orders
5. Serving Food and Beverage, Clean tables and counters
6. Deal with customer payment
7. Resolve customer service issues and customer loyalty
8. Communicate with colleagues and Communicate with customer
9. Maintain customer-centric service orientation
10. Maintain standard of etiquette and hospitable Conduct
11. Follow gender and age sensitive service practices
12. Maintain IPR of organisation and customers
13. Maintain health and hygiene, safety at workplace
14. IT Literacy

Why this Course

Why a career in hospitality is rewarding

1. Post COVID, with economies on track, tremendous growth is being witnessed in hospitality industry.
2. Multiple growth of Hotels, restaurants, QSRs, Canteens are seen, this necessitating skilled manpower in FnB units.
3. Hospitality industry provides a rewarding career and FnB units are positioned as one that provide a dining experience rather than simply serving food and this enhances brand value.
4. While, there are no dearth of hotel management institutes, but the gap at entry level job role is huge.
5. Opportunities also lie in healthcare industry as FnB services are of high standard in certain Hospitals and nursing homes.

Why this course

1. Hospitality is an industry will never run out of opportunities for the right candidate as with growth of economy the need for hospitality services will increase many fold, of which FnB services will be in high demand.
2. Industry integrated curriculum
3. On-Job Training at Live Hotel environment, which is a unique opportunity to work alongside the skilled hospitality professionals

Program Differentiation

1. Practicals and On Job Training held at Live Hotel environment
2. Not simply skills for serving food, but trained how to provide dining experience and support increasing revenue.
3. Affordable course fee
4. Get trained to become a Hospitality Professional for this high demand job role and build a career path in FNB unit of Hotel and Restaurant
5. Industry aligned curriculum and trained by Industry veterans
6. 360° grooming finishing school to bring about transformation from a student to a professional
7. Communication Lab - with communicative English and communicating effectively with customers
8. Grooming Workshop - by way of presentation skills, personal grooming, interview skills, mock interviews etc.
9. Workplace readiness - working in a team, how to behave in a professional workspace
10. Mix of theory lectures and activities like quizzes, group discussions, role plays, digital learning etc.

Organisations where our students are placed

Royal Orchid Resorts and Convention Centre, Bangalore

Dolphin Hotels, Hyderabad

Tea Junction, Kolkata

Industry Engagement

Success Story

Prosenjit Shyamal

Son of a fisherman at Sundarbans, helps his family by engaging into fishing activities, the only livelihood for the family, in the early morning and then catches a train to travel to NSDA campus for FNB training with 3 hours of one way commuting time.

Now at Dolphin Group of Hotels at Hyderabad.

Aparupa Nebu

Daughter of a fish seller and the family earns livelihood from that. She supported her father in his business and also involved in odd jobs to support family.

Now at Royal Orchid, Bangalore.

Animesh Bhunia

Son of a fisherman and farmer at Namkhana, Sundarbans, helps his family by engaging into fishing activities, in the early morning and on holidays by ploughing activities with her mother. He took pain to commute daily to our campus even after that and now at Dolphin Hotels, Hyderabad.